Job Detail
Position: Technical Customer Support Rep Category: Customer Service
City: Medina State : MN
Branch Name: Brooklyn Center Dress Code:
Branch Phone: (763) 235-2240 Job ID: 2081270855
Pay Information: $18.00 - $22.00 depending on experience Order Type: DH
Description

Technical Customer Support Representative
Medina, MN


We are actively recruiting for a Technical Customer Support Representative candidate for a temp to hire opportunity with a client in the Medina area. Interested candidates must have experience with CRM systems, entering data and experience in a customer support role.

Technical Customer Support Representative Job Requirements:

  • Minimum 2-3 years in a customer support role
  • Excellent communication listening, written and oral communication skills
  • Past experience with CRM systems and entering orders
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer focus and adaptability to different personality and customer types

Technical Customer Support Representative Job Description:

  • Manage 20-30 sales and service inquiries per day.
  • Provide accurate answers to sales inquiries relating to price structures, item availability and basic product line related questions.
  • Handle and process customer support inquires for parts, first level technical support, issue quotations, invoices, and authorization for return of merchandise for repair.
  • Utilize CRM database and ERP system to look up customer information, record interactions with customers, find parts and pricing, enter orders, and generate invoices.
  • Provide accurate, timely and thorough information to customers by using the proper company processes and tools.
  • Partner with in house sales and technical support staff to relay accurate information, transfer calls/inquiries when more advanced support is required.
  • Provide follow up communication with customers to ensure requests for support have been satisfactorily resolved.

 

Compensation for the Technical Customer Support Representative Position

The starting salary for this position is $18.00 - $22.00/Depending on experience

Job Order ID - 2081270855


 

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