Job Detail
Position: Customer Support Category: Clerical
City: Medina State : MN
Branch Name: Brooklyn Center Dress Code:
Branch Phone: (763) 235-2240 Job ID: 2081270811
Pay Information: $18.00 - $20.00 Order Type: 8810
Description

Technical Customer Support Representative
Medina, MN

We are actively recruiting for a Technical Customer Support Representative candidate for a temp to hire opportunity with a client in the Medina area. Interested candidates must have experience with CRM systems, entering data and experience in a customer support role.

Technical Customer Support Representative Job Requirements:
• Minimum 2-3 years in a customer support role
• Excellent communication listening, written and oral communication skills
• Past experience with CRM systems and entering orders
• Ability to multi-task, prioritize, and manage time effectively
• Customer focus and adaptability to different personality and customer types
Technical Customer Support Representative Job Description:
• Manage 20-30 sales and service inquiries per day.
• Provide accurate answers to sales inquiries relating to price structures, item availability and basic product line related questions.
• Handle and process customer support inquires for parts, first level technical support, issue quotations, invoices, and authorization for return of merchandise for repair.
• Utilize CRM database and ERP system to look up customer information, record interactions with customers, find parts and pricing, enter orders, and generate invoices.
• Provide accurate, timely and thorough information to customers by using the proper company processes and tools.
• Partner with in house sales and technical support staff to relay accurate information, transfer calls/inquiries when more advanced support is required.
• Provide follow up communication with customers to ensure requests for support have been satisfactorily resolved.
Compensation for the Technical Customer Support Representative Position

The starting salary for this position is $18.00 - $22.00/Depending on experience

Job Order Id - 2081270811

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