Job Detail
Position: Product Support Specialist Category: Customer Service
City: Shoreview State : MN
Branch Name: Bloomington Dress Code: Casual
Branch Phone: (952) 540-4260 Job ID: 2081270683
Pay Information: $23.00 - $23.00 Order Type: 8810
Product Support Specialist
Shoreview, MN

Currently looking for a Product Support Specialist to fill temp-to-hire opening with a manufacturing company located in Shoreview, MN. Interested candidates should have previous experience troubleshooting problems with equipment, installation, and some software, answering technical questions and providing pre and post sales support, primarily via the phone and email.

Responsibilities of the Product Support Specialist
• Assist internal and external customers by providing functional support through knowledge sharing and trouble-shooting the technical applications of hardware & software
• Coordinate with the appropriate departments to address and resolve customer issues
• Utilize the Customer Relationship Management system (CRM) to document customer interactions
• Determine product needs and offer replacement recommendations for obsolete products
• Determine the accuracy of orders, identify corrections and coordinate as needed
• Review Sales and Marketing tools and customer materials (i.e. technical diagrams, manuals, etc.)
• Maintain and improve product line knowledge base by attending engineering meetings, product development meetings, trainings and seminars

Requirements of the Product Support Specialist
• 2 year Associates degree – Bachelor’s degree preferred
• Minimum 1 year of technical/field experience
• Field service support experience with HVAC equipment
• ERP systems (SAP, JD Edwards, Oracle) preferred
• Highly proficient with Microsoft Office tools
• Active listener with strong customer service orientation

Shift: Monday-Friday 8:00am-5:00pm

The starting salary for this position is $23.00-$25.00 per hour.


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