Job Detail
Position: Administrative Assistant Category: Clerical
City: Crystal State : MN
Branch Name: Brooklyn Center Dress Code:
Branch Phone: (763) 780-2737 Job ID: 2081270285
Pay Information: $15.00 - $17.00 Order Type: 8810
Description

Are you looking for a great customer facing position? Do you like to help people? If so, my client is looking for a bright and positive person to join their team. This is a temp to hire position (960 hours). The pay is depending of expereince ($15 to $17). This is for the New Hope and Golden Valley area.


The Customer Service Representative for the branch reports to the Customer Service Representative-Branch Lead. The Customer Service Representative must be knowledgeable of all equipment and supplies and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner. Responsible for initiating the insurance verification and billing process.

Job Responsibilities
• Work effectively as a team with management and all personnel.
• Maintain effective relationships with suppliers and customers.
• Promote and maintain the image and reputation of the company, ensuring customer satisfaction.
• Balance till daily and assist with bank deposit preparation as needed.
• Answer incoming phone calls, take customer orders and key order into computer as appropriate.
• Maintain open communications and confidentiality with customers and referral sources.
• Responds to customer questions and concerns.
• Assist walk-in customers with retail sales and orders and be knowledgeable of supplies, prices, and reimbursement.
• Obtain insurance information and verify according to company guidelines.
• Prepare appropriate documentation for billing e.g. history of CMN’s/waiver.
• Key all documentation into the computer, verify all information for completeness and accuracy.
• Be familiar with order confirmation process and provide back-up as needed.
• Assist in maintaining inventory and presenting a well-organized retail area.
• On-call per company policy.
• Responsible for attendance at in store in-services and to attend other in-services per company or managers request.
• Performs other duties as deemed appropriate by management.
• Other duties as assigned.

Job Requirements
• High school diploma or equivalent
• Previous experience or courses in medical terminology, medical billing, or other related courses are helpful but not required.
• Working knowledge of Brightree software (desired but will train).
• Excellent written and verbal communication skills and phone etiquette skills.
• Requires decision making skills and ability to solve problems in a positive way.
• Must learn and grow to have in-depth knowledge of all products sold, associated medical conditions, use and setup of equipment, and insurance coverage issues.
• Expected to read and refer to applicable sections of the Medicare manual and other insurance manuals.
• Attend vendor and company sponsored in-services training, and complete all required and primary courses in DME training.
• Excellent written and verbal communication skills and phone etiquette skills.
• Requires decision making skills and ability to solve problems in a positive way.
• Must be able to read, write and speak English fluently.
• Proven ability to stay organized and multi-task successfully with multiple priorities and deadlines.
• Excellent computer skills.
• Highly motivated.
• Proven high attention to detail.
• Team player with strong customer service and interpersonal skills.

Physical Demands
Standing, Walking, Sitting, Kneeling, Squatting, Lifting, Twisting, Reaching, Grasping

Work Environment
Office

This job description is not all-inclusive and it is subject to change based on the needs of the company.





About Us
We are proud to be an equal opportunity employer.